Privacy Policy

- This page is currently revised -

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website may use cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(1) What information do we collect?

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, date/time, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation, locale and screen resolution and orientation);

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

(c) information that you provide to us for the purpose of registering with us (including company name, contact details, email address, phone number, login name);

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including email address for reminder emails);

(e) any other information that you choose to send to us.

We use the cloud services of Amazon Web Services EMEA SARL, Luxembourg.

The data will be deleted as soon as it is no longer necessary for the purpose of its collection.

(2) Cookies

A cookie consists of information sent by a web server to a web browser, that may be stored by your browser (depending on your browser and configuration). Depending on your browser and configuration the information may then be sent back to the server each time the browser requests content from the server. This enables the web server to identify and track the web browser for the purpose of establishing a stateful session which otherwise is not possible with the stateless HTTP protocol (i.e. there would be no way to implement a login providing access to a personalized part of the website). It's up to you to configure your web browser to accept cookies or not.

We may use cookies on the website, as well as modern HTML5 technologies like Local Storage and Session Storage. We will use these technologies to: keep track of your browser whilst you navigate the website; identify your browser in case of login to establish a session and provide you personalized information (including the data you entered into our application, like contracts and reminders); possibly also for usability and feature improvements of our service. We use the Local Storage and Session Storage to store end-to-end encryption keys. You must not use any tools that change or delete the Local Storage or Session Storage of your web browser, because this may prevent your encrypted data stored on our server from being decrypted and used by you (unless you can recover the encryption key e.g. from a backup of your computer).

Our third party services providers may also send you cookies (e.g. Cleverbridge).

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. Blocking cookies will, however, have a negative impact upon the usability of many websites, including this one.

It is your responsibility to use a browser and environment that behaves according to your privacy requirements.

(3) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(c) enable your use of the services available on the website;

(d) send to you goods purchased via the website, and supply to you services purchased via the website;

(e) send statements and invoices to you, and collect payments from you;

(f) send you general (non-marketing) commercial communications;

(g) send you email notifications which you have specifically requested;

(h) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

(j) deal with enquiries and complaints made by or about you relating to the website.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy at www.paypal.com. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

(4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries (including Ireland) which do not have data protection laws equivalent to those in force in our German home jurisdiction.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

(6) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your passwords and user details confidential. We will not ask you for your passwords (except when you log in to the website).

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(8) Your rights

You may instruct us to provide you with any personal information we hold about you. We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

(9) Third party websites

The website contains links to other websites (including Billwerk and Cleverbridge). We are not responsible for the privacy policies or practices of third party websites.

(10) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11) Federal Data Controller Authority

The federal data controller authority for the state of Hessen, Germany, is Der Hessische Datenschutzbeauftragte.

(12) Contact

If you have any feedback or questions about this privacy policy or our treatment of your personal information, please write to us by email to support@signando.com.